Warranty & Guarantee Policy

Our Guarantee Promise: Every purchase on DigiStock is covered by our Active Service Warranty for the entire agreed validity period.

Replacement Guarantee: If an activation code fails to validate or an account experiences unexpected access issues, our system provides an immediate replacement upon ticket verification.

Warranty Eligibility:

• Credentials must not be altered, shared with unauthorized parties, or misused outside the provided instructions.
• Issues must be reported through our official support channel with valid order details.

Resolution Timeline: Over 90% of replacement or activation inquiries are resolved within 1 to 4 hours by our technical team.

Refund & Cancellation Policy

Overview: We stand behind the quality of every digital license and offer provided on our platform.

Refund Eligibility:

• If a delivered product or key is defective and our support desk is unable to replace or fix it within 24 hours.
• If an order is canceled prior to code or credential generation and dispatch.

Non-Refundable Circumstances:

• Digital products that have been successfully redeemed and fully accessed.
• Failures arising from customer device incompatibility (when specifications are clearly stated on the product page).

How to Request a Refund: Submit a request to support@digistock.shop with your Order ID and screenshots detailing the issue. Approved refunds are credited back to your original payment method within 3–5 business days.